Refund & Return policy

Effective Date: [30/03/2025]

Thank you for shopping at Oleowell.com. We strive to provide quality products and a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

✅ Return & Refund Eligibility

  • You may request a return or refund within 2 days of receiving your order.

  • After 2 days of delivery, no return or refund requests will be accepted.

  • The product must be unused, in original packaging, and in the same condition as delivered.

❌ Non-Returnable Items

  • Used, damaged, or altered items

  • Personal care, hygiene, or opened skincare products

  • Products damaged after delivery due to misuse

📦 Return Process

  1. Contact us within 2 days of receiving your order at support@oleowell.com.

  2. Provide your order number, reason for return, and clear photos of the product if it’s damaged or incorrect.

  3. Our team will review your request and respond within 24 hours.

  4. If approved, return instructions will be provided.

Note: Return shipping costs may apply unless the product was defective or wrong.

💵 Refund Process

  • Refunds will be processed only after we receive and inspect the returned item.

  • For COD orders, refunds will be issued via bank transfer or store credit, based on customer preference.

  • Refunds are typically processed within 5–7 business days after approval.

📌 Important Notes

  • No returns or refunds are accepted without prior approval.

  • Products returned without contacting us first will not be accepted.

  • We reserve the right to refuse refunds on items that do not meet the return criteria.